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Nexo Access

Coordinated medical transportation

Every handoff.One clear route.

Nexo Access manages non-emergency medical transportation across DC, Maryland, and Virginia. Credentialed providers operate the vehicles; one coordinated workflow connects the request, the trip record, and the claim.

Explore the platformDiscuss your program
Regional care networkDC · MD · VA
  1. 01RequestMember or care team
  2. 02CoordinateCredentialed provider
  3. 03CompleteTrip and claim checks
  • Credential-gated dispatch
  • 7-check claim adjudication
  • Built for HIPAA compliance
  • Built for DC · MD · VA
How a trip runs on Nexo

From request to clean claim.

Follow one trip down the line, from the first booking to a checked, billable claim, and the guardrails built into every stop.

Stop 01

Built around the member.

Every trip starts from the member: their mobility level, their care needs, and the places they go again and again.

  • One-way and round-trip requests begin with the appointment and return plan.
  • Mobility and care needs read fresh at every booking.
Trip requestSample data
J. SampleWheelchair
Home, Silver Spring, MD
Riverside Dialysis Center
Home, Silver Spring, MD
Uses wheelchair · door-to-door
Stop 02

A lifecycle that can’t be quietly edited.

Once a trip exists, its history is protected. Status follows one validated path, and final states stay final.

  • Every status change validated by a state machine.
  • Completed, cancelled, and no-show are final, with no silent flips.
Trip lifecycleSample data
Scheduled
Assigned
In progress
Completed
Change Completed → Scheduled: refused
Stop 03

Three service levels, handled distinctly.

Ambulatory, wheelchair, or stretcher: the platform knows what each trip needs and who is allowed to serve it.

  • Three service levels cover ambulatory, wheelchair, and stretcher trips.
  • Current provider, driver, and vehicle credentials gate assignment.
Service requirementsSample data

Three service levels: ambulatory, wheelchair, and stretcher. Each trip is scheduled to the member’s mobility needs.

AmbulatoryWalks with minimal help
WheelchairSeated, wheelchair-secured
StretcherTransported lying down

Additional support

Bariatric and two-person assist are available with any service level when a member’s needs require it.

Match requires current provider, driver, and vehicle approval.
Stop 04

Checked before it’s ever billed.

No claim goes out unchecked. Scrubbing, adjudication, and a frozen record stand between a completed trip and a bill.

  • Four scrubbing checks run before seven adjudication checks route the claim.
  • Thirteen fields freeze at submission; one platform payment run per claim.
Claim NX-C-2210Sample data
Signature on file
Driver match
Vehicle match
Mileage source
7/7 adjudication checks passed
13 fields frozen at submission
Claim NX-C-2210 ↔ one payment run

Platform snapshot

Every trip, accounted for.

Nexo Access is a medical transportation management organization built for the DMV. Trips run through credentialed providers on our platform, and every claim is checked before it is billed.

See the complete workflow
Guardrails in code

Operational controls, built in.

Built from the operator’s side of the trip. The work that goes wrong in non-emergency medical transportation is rarely the driving: it is a handoff nobody recorded, a credential that expired between booking and pickup, and a claim that cannot be reconstructed months later. Each control here is enforced by the platform, not a policy binder.

Assignment

Credential-gated

Current provider, driver, and vehicle credentials are required before assignment.

Lifecycle

A status history you can trust

Status follows one validated path, and every change is recorded. Completed, cancelled, and no-show states cannot quietly flip.

Claims

Checked before it is billed

Four scrub checks lead to seven adjudication checks, then thirteen fields freeze at submission.

Access is restricted by organization and role, enforced by Row-Level Security on every table.

Who it’s for

One trip. Four clear paths in.

Start with the role you own; the same trip record connects the work around it.

Primary pathway

MCOs & payers

See the trip, network, and claim controls behind a transportation benefit.

Explore payer oversight
Transport providersUnderstand credentialing and claim requirements before you partner with us.See provider requirementsFacilities & case managersRequest and manage rides for the people in your care.See the care-team workflowMembersRequest a ride online and see updates in the member portal.Explore member access
For transport providers

Run trips with us.

Clear requirements before approval, with claim checks built into the platform.

  1. 01

    Apply

    A short form. No committed capacity required.

  2. 02

    Credentialing

    Clear requirements up front, tracked in the platform, with approval before any assignment.

  3. 03

    Submit clean claims

    Four scrub checks run before a claim enters adjudication.

Apply as provider

Put every trip on a clearer path.

See how Nexo connects booking, network standards, and checked claims in one platform.

Talk to usApply as provider